FAQ

₹5,000 after a short demo, and we create your dashboard login within one business day. After that you pay a commission percentage on each sale, set by your package — your exact rate is on your Bank & payment details screen.

No. If you can fill in a form and send a WhatsApp message you can run your store. Our team can build the whole website for you if you would rather. See How DiGiMaker works.

seller.digimaker.in. That is different from yourname.digimaker.in, which is your customers’ shop. See Signing in.

Most sellers are live within days. The slow parts are usually getting product photos taken and deciding on your delivery charge — not anything technical.

Yes. Your shop works at yourname.digimaker.in from day one, and we help you point a domain you own at it — we give you the nameservers and walk you through changing them. See Domain setup.

Yes, whenever you like. Your products, orders, buyers, colours and logo are untouched — only the layout changes. Preview your shop straight afterwards, since templates crop hero images differently. See Themes & templates.

Yes, immediately. There is no separate publish step inside the Website Builder. Press View my store to check.

Leave it blank rather than uploading something stretched. Your brand name is set in clean type instead, which looks perfectly professional. See Brand identity.

No. Download the template, fill it in or export your existing sheet, and import the lot. Photos still get added product by product afterwards. See Importing your catalogue.

Variants. One listing holding three sizes concentrates your reviews and search ranking; three listings split them. If you already made them separately, use Merge products into variants. See Variants & merging.

Something is missing — often photos, a long description, an HSN code, or packaging dimensions. Use the Incomplete filter on the Products list to find them. A fuller listing gets found and bought more often.

Because without it the Profit calculator and the Products & P&L report cannot tell you whether you are making money. It is the field sellers skip and then wish they had not.

We do. Eight courier partners are integrated — you compare live prices, book, and tracking flows back automatically. No contracts of your own. See Shipping & delivery.

Couriers bill on chargeable weight — the larger of actual weight and volumetric weight worked out from your box dimensions. A big light box costs more than a small heavy one. Pack tighter. See Rate calculator.

Almost always because no pickup location exists yet. Add one in Settings → Pickup Locations. See Pickup locations.

NDR means the courier tried and failed but will try again — call the buyer and it usually delivers. RTO means it failed for good and is coming back, and you pay both shipping legs. See Returns, NDR & RTO.

Call new COD buyers before dispatch, offer a discount for paying online, turn on Half Payment, and switch COD off on your most expensive products. See Payment methods & discounts.

Online payments go straight to your account through Razorpay and our commission is deducted from your wallet afterwards. COD cash comes to us, commission comes off, and the rest is credited to your wallet and paid out on your settlement cycle. See Wallet & commission.

Normal, not a problem. On online payments we never held the money, so commission has to come out of the wallet — if the balance was at ₹0 it goes below. Incoming COD orders bring it back up. Nothing is blocked.

Check Bank Verification Status on Bank & payment details. Payouts only run on a verified account.

On, for almost every retail seller. It means the price you list is the price the buyer pays. Off adds GST on top at checkout, which surprises buyers and loses carts. See Delivery charges & GST.

Pick the order, work out the value minus your commission percentage, and compare. If it still does not match, quote the order number and your Seller ID to support.

The DiGiMaker marketing team. You do not write campaigns or set audiences. Connecting your Meta account gives them real numbers and better targeting. See Meta & Ads.

Not necessarily. ROAS only compares revenue to ad spend; it ignores product cost, shipping, packaging and RTO. Use the Profit calculator for the honest answer.

After a few real orders, so you know checkout works and you know your true cost per order. Ads amplify whatever your shop already does — including converting badly.

Your Buyers list is the asset a marketplace never gives you. Message people who have bought before when new stock lands; run a win-back coupon on lapsed ones.

Yes, and they should. Each gets their own login and you choose exactly what they see. Sharing your own login means anyone can see your bank details and nobody can tell who changed what. See Team & staff logins.

Leave Business & Bank Details off in their permission grid. It is deliberately separate from the website settings so you can give someone the builder without your bank account.

That is their access role working correctly — they only see sections they have permission for. Adjust it under Team → Access Roles.