Buyers & Growth
Leads & inquiries
People who showed interest without ordering — where WhatsApp, call and form inquiries arrive, how the DiGiMaker team works them, and how to follow up before they go cold.
Not everyone who wants your product places an order on the spot. A WhatsApp message, a call, a form fill on your shop — each one is someone who nearly bought.
Where inquiries come from
| Source | How it reaches you |
|---|---|
| Your storefront’s contact form | Anyone who fills it in on your shop. |
| The WhatsApp button | Powered by the WhatsApp number on Business & GST details. |
| Your support numbers | The order and return support numbers on your contact page. |
| Ads | People who click an ad and ask a question rather than buying. |
Following up
Speed matters more than polish. Someone who messaged an hour ago is still deciding; someone who messaged last week has bought elsewhere.
Reply the same day
Even just “got your message, sending prices this evening” keeps you in the running.
Answer the actual question
Usually price, availability, delivery time, or whether you can do a bulk quantity. Answer it plainly rather than sending a catalogue.
Send them a direct link
Point them at the exact product page rather than your homepage — one fewer step between interest and order.
Follow up once, a few days later
Once. Twice is persistence, three times is a nuisance.
Note what they asked for
Repeated questions about something you do not stock is the cheapest product research you will ever get.
Leads on the DiGiMaker side
DiGiMaker runs a full lead CRM — where a lead came from, follow-ups, demos, package sharing and payment follow-up. That pipeline is how you became a seller, and our internal team works it.
For your own shop’s buyers, the two screens that matter to you are:
- Your buyers — everyone who has signed up and what they have spent.
- Managing orders — everyone who has actually ordered.
Turning an inquiry into an order
Copy the product’s URL from your live shop. Fewer steps between the conversation and the checkout.
A one-use code created in Coupons, sent directly. Do not advertise it publicly — you only need it for this person.
Part online now, the rest on delivery. It removes the “I have never heard of this shop” hesitation. See Payment methods & discounts.
Use the Rate calculator for real shipping on the quantity, and the Profit calculator to check the discounted price still leaves you a margin.